Loss-mitigation training that survives an audit
Regulation X timelines, loss-mitigation intake, foreclosure-adjacent handling, and hardship conversations — the highest-stakes calls in servicing, documented and drilled.
The problems this solves
Reg X deadlines are unforgiving
A missed 30-day evaluation window isn't a coaching moment — it's a finding. Timelines must be reflexive for every agent.
Hardship calls are human calls
Borrowers in loss mitigation are in the worst weeks of their financial lives. Script quality decides both compliance and outcomes.
Foreclosure-adjacent = zero slack
Dual-tracking rules and state overlays leave no room for improvisation on the floor.
What's inside for Mortgage Servicing
Modules from the Advaya library included in this vertical's curriculum.
Housing Finance & Mortgage LOB
Loss mitigation, Reg X timelines, and foreclosure-adjacent handling.
12 subtopicsFederal Compliance — FDCPA, Reg F & TCPA
FDCPA · Regulation F · TCPA — the core rulebook for every collections call.
22 subtopicsState Law Deep Dive — Top 10 States
Top 10 states by population — CA, TX, FL, NY, PA, IL, OH, GA, NC, MI.
12 subtopicsWhat your team gets
- Loss-mitigation timelines as checklists, not paragraphs
- Hardship conversation flows with compliant empathy language
- State-overlay awareness for the top 10 states
Related compliance guides
Deeper reading on the rules this vertical runs on.
Put it in front of your agents
Plans start at $500/month — every plan includes the federal compliance library.
Compare plansAt least 5–10% of every client billing funds our NGO work — planting trees and giving street animals shelter, food & medical care.
See our impact