Compliance Library

Compliance guides & training

Practical guides to the rules that govern regulated contact-center work — the same knowledge, taught through real-call scenarios, that powers the Prajñā knowledge base.

FDCPA Training for Collections Teams

FDCPA training that turns the statute into agent instinct: Sections 805–809, validation notices, and real-call scenarios for compliant debt collection.

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Regulation F Compliance Training

Regulation F training in practice: the 7-in-7 call rule, limited-content messages, electronic communication, and the model validation notice — with real-call scenarios.

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TCPA Compliance for Contact Centers

TCPA training for dialer operations: consent, revocation, autodialer and prerecorded-call rules, calling-time limits, and the current 2026 consent-revocation standards.

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State Collection Laws & Licensing

State collection law training: licensing and bonding, the top-10 states by complexity, California's Rosenthal Act, New York disclosures, and Texas bonding rules.

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Debt Collection Training & Call Craft

Debt collection training that pairs compliance with call craft: the standard call flow, negotiation and settlement, hardship and dispute handling, and 140+ real-call scenarios.

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AI QA for Call Centers

AI QA for call centers: score 100% of calls instead of a 2% sample, catch compliance risks automatically, and turn quality monitoring into continuous agent coaching.

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HIPAA Training for Healthcare Collections

HIPAA training for healthcare BPO and RCM teams: the minimum-necessary standard, business associate agreements, and compliant call and voicemail handling for medical debt.

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