The complete collections compliance & call-craft curriculum
FDCPA section by section, Regulation F in practice, TCPA dialer rules, state-law deep dives, and 100+ real-call scenarios that turn law into agent instinct.
The problems this solves
One violation erases the margin
FDCPA statutory damages, CFPB attention, and state AG actions — a single bad call can cost more than an agent's annual output.
Law without situations doesn't stick
Agents memorize sections, then freeze on a live call. Scenario-based training closes the gap between the statute and the moment.
Multi-geography floors
US, UK, Canada, Australia, India — each market has its own rules and its own culture. One playbook won't do.
What's inside for Collections & Debt Recovery
Modules from the Advaya library included in this vertical's curriculum.
Federal Compliance — FDCPA, Reg F & TCPA
FDCPA · Regulation F · TCPA — the core rulebook for every collections call.
22 subtopicsFederal Compliance — UDAAP, ECOA, FCRA, HIPAA, NACHA, ADA
UDAAP · ECOA · FCRA · HIPAA · NACHA · ADA — the rules beyond FDCPA.
9 subtopicsState Law Deep Dive — Top 10 States
Top 10 states by population — CA, TX, FL, NY, PA, IL, OH, GA, NC, MI.
12 subtopicsCollections Playbook & Cultural Training
Call flow, objection handling, real-call scenarios, and cultural training across 5 geographies.
14 subtopicsUS Cultural Training (Expanded)
Independence, symbols, time zones, terminology, and US debt culture.
8 subtopicsWhat your team gets
- Every FDCPA/Reg F rule paired with real agent–customer dialogue showing where it fires
- Hard-stop statement drills: bankruptcy, attorney representation, cease requests
- Negotiation and objection-handling flows agents can rehearse before going live
Related compliance guides
Deeper reading on the rules this vertical runs on.
Put it in front of your agents
Plans start at $500/month — every plan includes the federal compliance library.
Compare plansAt least 5–10% of every client billing funds our NGO work — planting trees and giving street animals shelter, food & medical care.
See our impact