Lending-compliance training built for speed-native teams
TILA disclosures, MLA and SCRA protections, ECOA fairness, and servicing playbooks — packaged for fintech support and servicing teams that scale faster than their training decks.
The problems this solves
Growth outruns governance
Headcount doubles, training doesn't. New agents inherit tribal knowledge — and its errors — without a single source of truth.
Military borrowers are a tripwire
MLA caps and SCRA protections carry personal liability. Every servicing agent must recognize a covered borrower instantly.
Support is now a regulated surface
UDAAP applies to every chat and call. Your CS scripts are compliance documents whether you treat them that way or not.
What's inside for FinTech & Lending
Modules from the Advaya library included in this vertical's curriculum.
Customer Service Ops & Lending / Auto Finance
Customer service ops, CSAT/NPS, TILA, MLA, SCRA, and auto finance.
19 subtopicsFederal Compliance — UDAAP, ECOA, FCRA, HIPAA, NACHA, ADA
UDAAP · ECOA · FCRA · HIPAA · NACHA · ADA — the rules beyond FDCPA.
9 subtopicsFederal Compliance — FDCPA, Reg F & TCPA
FDCPA · Regulation F · TCPA — the core rulebook for every collections call.
22 subtopicsWhat your team gets
- TILA / MLA / SCRA reference agents can search mid-call
- UDAAP-safe language patterns for support and retention teams
- One searchable portal instead of six stale PDF decks
Related compliance guides
Deeper reading on the rules this vertical runs on.
Put it in front of your agents
Plans start at $500/month — every plan includes the federal compliance library.
Compare plansAt least 5–10% of every client billing funds our NGO work — planting trees and giving street animals shelter, food & medical care.
See our impact