Knowledge that lifts the work —
and the human doing it
A premium, searchable knowledge portal for regulated contact-center work — FDCPA to Reg F to UK conduct rules, taught through practical training scenarios — paired with a Bhagavad Gita path to becoming a better being.
Full work library · available modules depend on your plan
Built for the floor, not the binder
Everything an agent needs mid-call, and everything a compliance lead needs at audit time.
Instant local search
Every rule, script, and reference point indexed and searchable in milliseconds — no waiting on an external AI.
Call-training scenarios
366 fictional call and coaching scenarios connect guidance with practical situations, appropriate responses and reasoning.
Compliance-first structure
US and UK rules, industry workflows and culture, with guided UK compliance lessons, source references and self-check questions.
A path beyond the desk
Beside the work library sits a Bhagavad Gita guide to becoming a better human — knowledge for the job and for the person doing it.
Your material, your portal
Add your own playbooks, escalation matrices, and client-specific scripts alongside the core library.
Usage analytics
Visits, searches, and topic opens tracked per client — training leads see engagement, you see billing data.
Why choose Advaya Prajñā
Twelve years of real operational expertise, distilled into a portal your team will actually use.
Compliance you can defend
Federal, state, and LOB rules paired with the real-call moment each one governs — audit-ready, not academic.
Knowledge for the person too
The only BPO knowledge base that also teaches how to be a better human, drawn from the Bhagavad Gita.
Read our story
Purpose-built by operators, funding trees and street-animal care with every rupee billed.
Our storyMade for your line of business
One platform, four regulated verticals — each with its own curriculum.
Knowledge with practical tools, ready today
Find source-backed answers, bring your documents into the library, and connect training with the quality-review tools in our HR workspace.
Ask Maharishi
Ask in your own words and open the supporting sources. Website answers use public pages; portal answers respect your account’s access.
Explore your knowledge portalDocument import & OCR
Import Word documents, text, PDFs and printed scans. Recognise English or Hindi locally, review every page, then save the wording to your team’s material.
See customization plansQuality reviews in HR
Use scorecards, recordings, transcript review, calculated scores and coaching in the HR workspace. Reviewers stay in control of audit decisions.
Explore the HR workspaceThe next stage of learning
UK culture and compliance already include guided lessons and practice questions. Graded exams, completion tracking and certification are planned for future releases.
Learning management (LMS)
Course assignments, learner progress and completion tracking on top of the knowledge library.
Quizzes & assessments
Build question banks, run graded exams, and certify agents on each module.
Puzzles & challenges
Scenario puzzles that turn compliance rules into problems agents solve, not pages they skim.
Terminology dictionary
A searchable glossary of every rule, acronym, and industry term — right where agents need it.
Learning card games
Gamified drills and flashcard games that make retention fun instead of a chore.
Simple plans, serious content
From a single LOB to a white-labeled portal of your own.
At least 5–10% of every client billing funds our NGO work — planting trees and giving street animals shelter, food & medical care.
See our impactKnowledge is the theory. Our BPO is the practice.
Advaya Global turns everything taught in Prajñā into results on the floor — collections, support, lending and mortgage, at 40–60% cost savings.
Visit Advaya Global