Prajñā Blog

Compliance & contact-center insights

Practical articles for the teams building and running regulated collections, servicing, and support operations.

July 1, 2026 6 min read

How to Build a QA Scorecard for Debt Collection Calls

A practical framework for a debt-collection QA scorecard: compliance gates, call-flow adherence, and resolution quality — plus how AI QA extends it to every call.

QACoachingAI

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June 16, 2026 7 min read

The Collection Compliance Checklist for 2026

A practical, agency-side compliance checklist covering licensing, call cadence, disclosures, disputes, and state overlays — before your next campaign goes live.

ChecklistComplianceOperations

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June 2, 2026 6 min read

FDCPA vs. Regulation F: What's the Difference?

The FDCPA is the 1977 statute; Regulation F is the CFPB's 2021 rule that operationalizes it — call limits, voicemail rules, and a model validation notice explained.

ComplianceFDCPARegulation F

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