Compliance-first training for healthcare revenue cycle teams
HIPAA-safe call handling, medical-debt rules, and patient-sensitive collections — everything your RCM and patient-access agents must know before their first call.
The problems this solves
HIPAA exposure on every call
One over-shared detail in a voicemail can be a reportable breach. Agents need the minimum-necessary standard drilled in, not filed away.
Medical debt rules keep moving
Credit-reporting treatment of medical debt has changed repeatedly — your training material has to stay current or your clients carry the risk.
Patient sensitivity ≠ optional
Patients are not typical debtors. Tone, hardship handling, and dispute routing need dedicated playbooks.
What's inside for Healthcare BPO
Modules from the Advaya library included in this vertical's curriculum.
Healthcare BPO — Revenue Cycle Management
The full revenue cycle — intake, insurance verification, claims, denials, and patient billing.
9 subtopicsFederal Compliance — FDCPA, Reg F & TCPA
FDCPA · Regulation F · TCPA — the core rulebook for every collections call.
22 subtopicsFederal Compliance — UDAAP, ECOA, FCRA, HIPAA, NACHA, ADA
UDAAP · ECOA · FCRA · HIPAA · NACHA · ADA — the rules beyond FDCPA.
9 subtopicsCollections Playbook & Cultural Training
Call flow, objection handling, real-call scenarios, and cultural training across 5 geographies.
14 subtopicsUS Cultural Training (Expanded)
Independence, symbols, time zones, terminology, and US debt culture.
8 subtopicsWhat your team gets
- Agents certified on HIPAA minimum-necessary before touching an account
- The full revenue cycle covered end to end — intake, insurance verification, prior auth, claims, denials/appeals, and patient billing
- Voicemail & call scripts pre-checked against FDCPA and HIPAA simultaneously
- Hardship, financial-assistance screening, and dispute flows that protect patient relationships
Related compliance guides
Deeper reading on the rules this vertical runs on.
Put it in front of your agents
Plans start at $500/month — every plan includes the federal compliance library.
Compare plansAt least 5–10% of every client billing funds our NGO work — planting trees and giving street animals shelter, food & medical care.
See our impact